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In the context of using our second-hand website, we request the following information:

Your account is not activated. You can activate it by clicking on the link received in the email we just sent you.

Log in to your account on the Maje Second Hand website

The information page allows you to modify your personal information, password, and site preferences.

Create your account on the Maje Second Hand website.

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Welcome to your Maje Second Hand account.

                                                                                 
Track your order to a Chronopost pick-up point or to your home by clicking here.

If you have made a trade-in request and dropped off your parcel at a Chronopost pick-up point, you can track the status of your parcel by clicking here.

Enter your information to create your Maje Second Hand account​

Click here to use our eco-responsible packaging.

You cannot place an order with both a rental and a second-hand item.

If you wish to purchase a second-hand item, you must place another order without a rental or remove the rental from your basket.

Dear customers, our trade-in service is temporarily unavailable in order to provide you with an improved experience very soon.
We sincerely thank you for your patience and trust.

Our trade-in service is currently unavailable

Dear customers, our trade-in service is temporarily unavailable in order to provide you with an improved experience very soon. We sincerely thank you for your patience and trust.

How does the Maje second hand trade-in service work?

Gather the Maje items you no longer wear.

Get the best trade-in offer in a few clicks.

Only pieces in very good condition and meeting the trade-in criteria will be accepted.

Send us your items by post within 15 days using the prepaid label received by email.

After a period of 2 weeks, if your items meet the trade-in conditions, you will receive your voucher valid for use on Maje.com and in-store (excl. Netherlands).

The service is limited to individuals aged 18 and over residing in Metropolitan France (including Corsica), Belgium, Germany, Spain and the Netherlands.

All items must legally belong to the person benefiting from the trade-in offer.

Only items that meet our trade-in conditions will be accepted.

Your item must be in perfect working condition: intact zippers, seams, and elastics without defects, no missing pieces (buttons, decorations), no holes or tears.

Your item must be clean and without stains or odors.

Non-compliant items will not be eligible for a voucher and will not be returned to you. They will be given a second life through donations to an association or through recycling programs.

Credit for trade-in items will be provided in the form of vouchers only.

Which items are eligible for a trade-in offer?​

We do not accept items purchased before 2019 (included).

We accept all product categories except shoes, small accessories (jewellery, belts, knitwear, small leather goods), swimwear, underwear, and fur for ethical reasons.

What happens if my item is deemed non-compliant?

In accordance with our terms and conditions, we do not return items that, during inspection by our experts, do not meet our trade-in conditions.

Rest assured: rejected items are still given a second life through donations to an association or through recycling programs.

How do I assess the condition of my item?​

New condition: item never worn, with or without original outer tags but still has inner tags

Excellent condition: almost new, very lightly worn, without outer tags but with inner tags, no signs of wear or visible defects

Very good condition: worn a few times, with inner tags, no major signs of wear (pulled threads, stains, missing buttons or sequins, pilling...)

We do not accept items that have been altered, modified, worn out, damaged, stained, torn, deformed, faded, dirty, without composition tag, or with missing decorations or buttons.

How is the value of my item calculated?​

We would like to remind you that credit for trade-in items will only be provided in the form of vouchers.

The trade-in value takes into account various criteria such as the year of the purchase and the condition of the item.

This value may be adjusted if necessary by our Quality department. Items that do not match the provided description will see a decrease in the announced trade-in value.

Non-compliant items will not be returned. They will be given a second life through donations to an association or through recycling programs.

Maje reserves the right to set the resale price of the item in order to compensate for costs related to authentication, cleaning and listing of the item.

Are Claudie Pierlot and Sandro items accepted on the website ?

Sandro, Claudie Pierlot, and Fursac clothing are not accepted on the Maje Second Hand website.

Prepare your package, making sure your items are protected.

Print and affix the prepaid label received by email. The shipping costs for your items are free.

Drop off your package at a Chronopost pick-up point.

Upon receiving your package, our teams will inspect the condition of your items. If our trade-in conditions are met, you will be notified by email within 15 days.

What are the shipping procedures for my items?

The shipping costs for your items are free.

Your package will only be collected by Chronopost in France (including Corsica), Belgium, Germany, Spain and the Netherlands.

If you have requested a trade-in and dropped off your package at a Chronopost pick-up point, you can track the status of your package by clicking here.

Can I send my package from a country other than France?

Currently, you can only send your package from the following countries: France, Belgium, Germany, Spain and the Netherlands.

The voucher type is selected when you request your trade-in offer. Please note, once chosen, your voucher type cannot be changed.​
Once your items have been verified, you will receive the chosen voucher by email within 2 weeks (please check your spam folder).​
​

The types of vouchers we offer are as follows:​

On Maje.com and in-store*​
Your vouchers can be combined with each other and with ongoing promotions.​

Your vouchers can be used in several instalments.​
*Excluding corners & affiliates, list of eligible stores here​
​
On maje.com : select "gift card" as the payment method and enter the code provided in your confirmation email.​

In-store : please present the code provided in your confirmation email to one of our sales advisors to use your voucher.​
​
Please note: it is not yet possible to use your voucher in our Netherlands stores.​
To redeem your voucher, go to maje.com and once your basket is finalized, enter the code provided in your confirmation email in the "privilege code" section.​
Orders for €0 on the website are not possible, and your voucher must be used in a single transaction​

Depending on your country, your voucher is valid for:​

Online on maje.com​
The available amount on the voucher will be displayed at the time of finalizing the online payment.​
You can also check the balance of your voucher on the online gift card page here by entering your voucher code and clicking on "Check my gift card balance".​​

In-store​
The balance of the voucher as well as your last transaction can be checked in all our branches and outlets, upon request.​

It is not possible to check the balance of vouchers valid on Second Hand & Rental websites.​

It is not yet possible to check the balance of vouchers valid in the Netherlands.​

Each item is checked, authenticated, and re-tagged by our Quality Service.

They are all cleaned and ironed using a responsible ozone treatment.

Tests conducted by the Virhealth laboratory on our ozone drying and disinfection cabinets demonstrate an efficacy of over 99.99% in destroying Covid-19.

What are the shipping options and costs?​

We only deliver to metropolitan France, Belgium, Germany, Spain and the Netherlands.
We deliver to your doorstep or to the pick-up point of your choice.

France and Belgium: Delivery to a collection point for 4€ or to your home for 8,90€ within 2 to 5 business days. Express delivery is also available in France for 11€.

Germany and the Netherlands: Delivery to a collection point for 5€ or to your home for 8,90€ within 2 to 5 business days.

Spain: Delivery to a collection point for 6€ or to your home for 14€ within 2 to 5 business days.

The amount is displayed when paying your order.

We deliver our second hand items in FSC certified boxes.

The FSC certification (Forest Stewardship Council®, or Forest Support Council) is an international label guaranteeing that the wood used conforms to sustainable forest management procedures.

You can also choose a reusable packaging for an additional 1€.

We have chosen to partner with Hipli, a French start-up that aims to reduce the impact of packaging.

A Hipli pouch offers 100 uses and is significantly less impactful than a cardboard box from the second use onwards!

You have 14 days from receiving your order to return an item.

Items cannot be exchanged, any returned item will be refunded.

Please note, only items with their tags still attached will be accepted for return and refund.

To initiate a return, please visit your 'My Account' area, then navigate to the 'My Orders' tab. You can then select the item(s) you wish to return by clicking on 'Manage my order' followed by 'Manage return of my items' and selecting the item(s) you want to send back. Your prepaid return label will then automatically download. Affix this label to your package and drop it off at a Chronopost pick-up point no later than 14 days from its receipt.


The return costs are at your expense and will be deducted from your refund:

The refund may take up to 2 weeks. Please wait for this time lapse before contacting us.

Can I log in with my Maje.com account on Maje Second Hand? 

No, these are two separate accounts. To sign in to the Maje Second Hand website, you must create a different account.

The same applies to Maje Rental, which is also a separate account with credentials distinct from Maje.com and Maje Second Hand.

Maje Second Hand Service | All questions and answers about the Maje second hand service

Accept our Terms and Conditions and our Privacy Policy.

Please accept our Terms and Conditions and our Privacy Policy.

Our Second Hand service is available in metropolitan France (including Corsica), Belgium, Germany, Spain and the Netherlands.

Home delivery or pickup point within 2 to 5 business days.

Each item is carefully checked and authenticated.

Each item is cleaned through an eco-friendly process.

Each item is ironed and re-tagged with care.

This page allows you to create an account or log in to place your order.

This page allows you to pay for and finalize your order.

This page allows you to choose your shipping method.

You are about to change languages. If you have items in your cart, it will be emptied.

Each item is carefully inspected and authenticated by our Quality experts.

Each item is cleaned using a responsible process.​

Excellent condition: item almost new, very lightly worn, no signs of wear or visible defects

Very good condition: item worn a few times, no major signs of wear

France, Belgium: Delivery to a collection point for 4€ or to your home for 8,90€ within 2 to 5 business days. Express delivery is also available in France for 11€.

Germany, the Netherlands: Delivery to a collection point for 5€ or to your home for 8,90€ within 2 to 5 business days.

Returns: Return requests up to 14 days after receipt of your order. A return fee will be deducted from your refund: 5€ for France and Belgium, 5,50€ for Germany and the Netherlands, 6€ for Spain.

For more information, visit our FAQ here.

You can find all the information regarding our second hand service here.​

If you have any other questions, feel free to check out our FAQ.

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Our trade-in service will be back soon!